Please ensure you read the whole listing as it contains important information about the order process.
Etsy prohibits the sale of handmade items made with human cremains. If you would like an item of jewellery made with human cremains please visit our website: www.narrativememorials.com or find us buy on Facebook to send us a message.
*Inclusions can be either (but not limited to) Ashes, Hair, Fur, Breastmilk, Paper, Photos or Fabric. If you would like something else encapsulated in jewellery please feel free to contact us before ordering to check we are able to accommodate your order.
All pictures in our listings are of our own work and we have received permission from the customer of each item to use the image for our store.
All items can come with a Certificate of Authenticity if required.
Keep your loved one close with this beautiful charm. These charms fit perfectly on most bracelets including popular high street brands. Each inclusion is hand placed piece by piece to create a stunning and unique effect. Whether you have your inclusion showing or hidden beneath the beautiful colour/stones this charm is a great way to hold your loved ones close.
925 Sterling Silver.
Bracelet not included.
Not suitable for photo inclusions.
Order Process - Getting your inclusions to us/ How it works
Once your order is placed we will be in touch via email or text within 24 hours to discuss your order. Each item is handmade, customisable and very personal to you therefore we always prefer to discuss the order before we start creating your jewellery. This allows us to create a piece that is unique and special to you.
If you have selected “Postal/Order Kit Required” (no additional cost to UK customers), we will aim to post this out within 3 days (our postal days are Tuesdays & Fridays). This will be sent via Royal Mail 1st Class Signed or Special Delivery so it will require a signature on delivery. If you would prefer a non signed for service please let us know when placing your order. We are unable to send your completed jewellery on any service other than special delivery.
Our Postal Kits contain a small ziplock bag/5ml sample container to place your inclusion, a larger white mirrored ziplock bag to protect inclusion from light, damp and temperature changes while posting. The kit also includes a scoop, a ring sizer if requested, an instruction leaflet and an order form (to ensure correct inclusion is matched with correct order).
If you do not require a kit we ask that you send the inclusion to us, (if ashes, no more than a teaspoon for each item) in a resealable bag, preferably a ziplock bag, with a note quoting your order number, name and address so we can match it to your order.
Once you are ready to send your inclusion back to us, please place the inclusion into the envelope provided or a small secure envelope or box, along with the filled in order form. This can then be posted to us at:
Narrative Memorials
PO BOX 1995
NEWPORT
NP19 1EB
***US & Overseas customers please contact us to request our personal address as some postal companies charge extra to ship to overseas businesses.***
We recommend sending the inclusion with a tracked or signed for service, return postage costs are not included so the method of postage is completely up to you.
As soon as your inclusions are received we will contact you to inform you they have arrived safely with us.
PLEASE NOTE: if sending with Royal Mail Tracked your tracking may show as undelivered until we physically collect your package from the PO BOX, this is due to the staff at the depot being unable to sign as received on my behalf. Our collection days are Tuesdays & Fridays.
Our jewellery is made to order, you can choose the colour, whether you would like the inclusion visible and whether you would like any specific complex designs (we love a challenge). We will always do our best to ensure the piece is perfect for you so feel free to provide us with as much detail as possible. If you are unsure just let us know and we will be happy to provide some suggestions and examples.
If you require any colour samples please let us know when placing your order by adding a note to order. We can provide up to 5 colour samples with the Postal Kit so you can see the colours in person.
We ask that our customers allow up to 8-10 weeks from the date inclusion is received by us for completion however we aim to complete and return much sooner, we will provide an estimated completion date when order is placed if requested. If you require your item by a specific date please let us know before placing your order so we can let you know if this option is available. We may have some priority slots available (at extra cost).
All unused inclusions (excluding breastmilk) are returned to you with your order unless you request we store it for future purchases.
All items are returned with Royal Mail Special Delivery. This is a tracked and signed for service. We will require a contact number and email address to provide to the courier service so they can inform you of the estimated delivery time. If you would prefer not to provide this information please let us know and we will use the business contact details however we may not be able to inform you of the delivery slot on the day due to our working hours.
Colours
We have over 100 pigment colours available as well as over 30 crushed stones and gems to choose from.
https://narrativememorials.com/stones%2Fcolours
If you don't see the colour or stone you would like please let us know and we will let you know whether we have this available.
Please note all inclusions are unique and may react differently or show differently in resin. Some hair colours tend to be less visible, for example white or light blonde may look slightly translucent. Please message us if you would like to discuss this before ordering.
Refunds/Exchanges
For our refund/exchange policy please see our website
https://narrativememorials.com/refunds-and-exchanges
Product code: Paw Memorial Charm, 925 Sterling Silver, Ashes Charm, buy Cremation Charm, Hair/Fur/Breastmilk